Refund Policy

 

Last Updated: August 1, 2026

 

At Arcade Origins, we aim to provide high-quality royalty-free music and SFX packs.

 

Because our digital assets are distributed and sold exclusively through third-party marketplaces—Unity Asset Store and Fab (Epic Games Marketplace)—all payments, transactions, and download deliveries are processed by these respective platforms.

 

  1. Marketplace Refund Framework

Refund requests are evaluated and processed in accordance with the official refund policies and terms of service of the storefront where the purchase was made:

  • Unity Asset Store purchases: Governed by the Unity Asset Store Terms of Service & Refund Policy.
  • Fab Marketplace purchases: Governed by the Fab / Epic Games Refund Policy.

 

  1. General Eligibility Guidelines

Digital audio products are generally non-refundable once downloaded, given their non-returnable nature. However, a refund request may be granted under the following circumstances:

  • Unauthorized or Fraudulent Transactions: Your account/bank was fraudulently used to make the purchase.
  • Duplicate Purchases: You accidentally purchased the exact same asset pack twice under the same marketplace account.
  • Major Technical Issues: The asset pack is broken, missing key files, or corrupt, and our support team is unable to resolve the issue within a reasonable timeframe.

 

  1. Ineligible Refund Scenarios

A refund will not be granted if:

  • The asset pack has already been downloaded and accessed, and functions as described on the store product page.
  • You simply changed your mind or no longer require the audio assets for your project after downloading them.
  • The request is submitted past the maximum refund window allowed by the respective marketplace (typically 14 to 30 days post-purchase, depending on the platform).

 

  1. How to Request a Refund

If you believe your purchase qualifies for a refund under the guidelines above, you have two ways to proceed:

Option A: Direct Contact with Arcade Origins (Recommended)

  1. Email our support team at contact@arcade-origins.com.
  1. Include the following details in your email:
  • Storefront Used (Unity Asset Store or Fab)
  • Order ID / Invoice Number
  • Product Name
  • Reason for the refund request
  1. If approved, we will notify the platform (Unity or Fab) to approve and process the refund directly back to your original payment method.

 

Option B: Request via the Marketplace Support

You can also open a support ticket directly with Unity Support or Fab Support through your customer account on their respective platforms, providing your Order ID and reason for the request.

 

  1. Need Assistance Before Buying?

To avoid uninformed purchases, every Arcade Origins pack features detailed audio previews, content lists, and specs. If you have any technical questions prior to purchase, please reach out to us at contact@arcade-origins.com.